Archive for the ‘Innkeeping’ Category

Anniversary

Tuesday, June 23rd, 2009

Ten years ago today I checked in my first guests.

I can’t believe how quickly the time has passed, it’s been quite a ride!  I’ve learned a lot, grown a lot, met amazing people and am going through a huge transition in my life, but I wouldn’t change a minute of it.  And how many people can say that about their jobs?

Busy, busy

Saturday, May 30th, 2009

Wow, it’s been a long time since my last post.  Suffice it to say, spring has been insanely busy.  Partly it’s the normal “I’ve still got projects to do, when did winter end?!” stuff, but I’ve also had guests almost constantly so frequently my entire morning is taken up with breakfast & cleanup.  That leaves the afternoon for other work and paperwork.  Add to that having the blog moved to a new platform I’ve never used before, and it makes it difficult to concentrate on writing anything.

Let’s call this my ‘test run’.  I’ll keep it short and get back to more regular posting now that I know this Wordpress stuff isn’t so scary.  And hey, leave a comment now and then, ok?  Thanks!

Slice of PAII

Sunday, March 29th, 2009

208_pie_sliceI’m off this week to the PAII* conference in Atlanta. It promises to be three days of information-packed sessions, a busy trade show and (I hope) some time spent with innkeeper friends from other parts of the country.

In other news, my occupancy for the first quarter of this year is up slightly from last year, economy not withstanding. Reservations for the summer are coming in steadily as well. Signs of spring are everywhere, even though the weather has remained chilly. When I get back it will be time to start thinking about yard cleanup and spring projects.
A guest snapped this nifty photo of a hawk at the Wellfleet Bay Wildlife Sanctuary a couple of weeks ago and sent it, along with permission to use it here:hawk

Thanks, Mia!

If I learn anything worth reporting at the conference I’ll post about it when I return. Y’all have a great week.

*PAII is the acronym for the Professional Association of Innkeepers International, the trade association for B&B owners and Innkeepers. It’s pronounced “pie”.

Holy Sheet

Friday, March 13th, 2009

sheets-2

The long search is finally over; I’ve found new sheets that will work for the inn and ordered them. The new sheets are just different enough to require new duvet covers as well, I ordered those two weeks ago from another source. I’ve also decided to put the duvets into storage in the summer and switch to a lighter weight coverlet; that order went in with the sheets. The final piece to the puzzle will be new bed skirts; the ones I’m using now were purchased with and matched the original sheets. They’re just enough off the color of the new sheets & duvet covers to bother me.
I wouldn’t have thought replacing sheets would be this painful, but as it turns out I have a very specific set of criteria and for various reasons it has been difficult to find what I needed. One of my primary issues is that I wanted sheets I don’t have to iron; quite frankly I haven’t the space or the time to iron sheets. That meant I needed a cotton/poly blend sheet. When I opened the inn in 2000, there were a couple of American manufacturers making nice blend sheets and that’s what I bought. Within about two years, however, all the remaining American manufacturers of sheets closed down and all sheets were being brought in from other countries. Well, guess what? Polyester is pretty cheap in the U.S., cheaper than cotton, but in most other countries like China and Pakistan, where a lot of sheets are now being produced, cotton is much cheaper than polyester. For a long time I couldn’t for the life of me figure out why blend sheets had disappeared, until someone made a comment – I’ve forgotten who and what it was – that made the answer crystal clear. If you didn’t know, polyester is a petroleum product; our government was being run by people with interests in the petroleum industry – you do the math. Ergo, 100% cotton sheets became the norm. There were still some institutional-grade blend sheets available, but those were an unacceptable quality for my purposes. It’s only in the last year or two that I’ve started to see a few blend sheets in higher thread counts come back on the market and I finally found ones that I liked.
It’s a relief to no longer have to examine the offerings in every linen/home supply/hospitality catalog that crosses my threshold looking for “the” sheet that will work. I’ve ordered enough sets to get me through 2 – 3 years if I keep an eye out for stains, in a couple of months when my cash flow is a bit better I’ll probably order a few more so I can get 4 – 5 years out of this pattern & style. Given how long I’ve been looking for these, I guess I’ll have to start the search all over again in a year. I can hardly wait.

Two Good Things

Saturday, February 14th, 2009

novacancy6wm

I almost always have guests on President’s Day weekend, although it may only be two or three rooms. This year for some reason the stars seem to have aligned and deposited Valentine’s Day on the Saturday of the long weekend. As a result, I have a full house for two nights. Woo hoo! I also have a couple of rooms booked for Sunday night, which is a bonus since not everyone gets President’s Day off. Most of the reservations were last minute, all but one came in a week or less before the weekend began. That’s not unusual for winter reservations; people wait for the weather forecast before deciding to drive anywhere.
Edit: I spoke too soon… my one guest coming for a single Saturday just cancelled. Anyone want a last-minute room for tonight?
Edit part 2: Someone called hoping for a room tonight. They got one. The “No Vacancy” sign is back up and all is right with the world.

There’s a couple that has stayed here several days to a week every summer for about five years. They didn’t stay last summer and I actually did notice their absence. He called a couple of weeks ago to reserve a room for this summer and I asked him about last year, he told me they’d taken a special trip for a big birthday and hadn’t had enough vacation time left to allow for a trip to Wellfleet. He seemed pleased to have been missed. This summer he and his wife want to stay for two weeks! Typically I request a 50% deposit to guarantee the reservation, but since this was going to be a fairly big number and because I know some people are struggling, I offered to break up the deposit into two payments for him. He replied that there was no need; when the stock market began to fall he’d liquidated some investment he’d had and that he could think of no better place to put his money than at The Stone Lion Inn.

Most of the time I like what I do. Sometimes, I love it.

Challenging

Sunday, December 14th, 2008

I have a guest here who appears to have an extreme case of homophobia. Wouldn’t even consider going to Provincetown where, unlike Wellfleet at the moment, there are good restaurants (the topic of restaurant closings is a whole other post). If there is one thing I can’t tolerate, it’s intolerance – whether it be racial, sexual, social or anything else. This is going to be a long two days of tongue-biting for me in order not to get into an argument with the guest.

I’m resisting the urge to call several of my gay friends and invite them to have breakfast here on Tuesday. It would be fun, though.

Green Travel

Friday, September 12th, 2008

There has been a lot of talk lately about “going green”. We are all being encouraged to think about our environmental footprint, change our light bulbs, reduce waste, drive less and so forth. There is also a “green” trend in the travel and hospitality industry, and while I think anything that can be done to reduce energy consumption and waste is good, I wonder how many travelers actually choose a lodging establishment based on how “green” it is.

We have been pretty green from the very beginning but I’ve never advertised it because it’s just what I do. To me it isn’t a marketing ploy, it’s how I want to live my life. And we aren’t totally green, there are no solar panels on the house and the property isn’t large enough for a windmill so we are forced to use oil and propane for heat, hot water and drying laundry. Only rarely do I hang anything to dry outside. Our electricity use could probably be reduced by putting in power strips for things like televisions and video decks. I haven’t yet changed over to a water saving front loading washing machine, although I probably will very soon; our current washer is showing definite signs of advancing age. Still, I think I do more than the average homeowner. For anyone interested, here is a list of our green practices:

- Soap/shampoo/lotion dispensers in the bathrooms save on all those little plastic bottles;
- Navy blue towels and colored bed linens so we don’t have to use bleach in the wash;
- Compost almost all fruit/vegetable waste from the kitchen (except in winter);
- Compact fluorescent light bulbs in all lights that burn many hours a day and I’m in the process of changing the bulbs in more places;
- Timers for outdoor lighting;
- Recycling, including bottles, cans, newspapers & cardboard;
- Freecycle(TM) for items we no longer use but that aren’t ready for the trash, like blankets & towels that we change out every couple of years. Pillows and linens that are too stained or worn for human use go to an animal shelter;
- Air conditioners are installed in frames that allow us to open the window above the unit. This permits a cross-breeze in all our guest rooms and minimizes the use of air conditioning;
- Ceiling fans in all guest rooms, living room, dining room, kitchen and our personal space to cool without a/c;
- Minimal use of chemical cleaning agents;
- Purchasing larger refill sizes and/or concentrates rather than small bottles where possible;
- Programmable thermostat for the heat which allows us to keep the house warmer during peak guest usage (mornings and evenings) and cooler mid-day and at night without having to remember to set it ourselves;
- Purchasing recycled office supplies as much as possible, including copy paper, our letterhead & envelopes, file folders and clasp envelopes;
- Switched from sending snail-mail confirmation letters to email;
- Switched to paperless billing for as many of my business & personal bills as possible;
- In order to save water on longer stays, sheets and towels are changed after the third night. Requests for more frequent changes are, of course, honored;
- When planting my garden each spring, I specifically look for drought-hardy annuals that don’t have to be watered every day.

Wow. Pretty exciting, right? I’m sure everyone who reads this is going to want to book rooms here now.

Let’s face it, most “green” practices are pretty mundane. I do these things because they make sense to ME. In some cases they actually make my life easier (less watering, fewer light bulb changes, two or three loads of laundry saved in a busy week), in other cases they increase my workload (rinsing & sorting recyclables, bundling newspaper & cardboard, resetting timers, mixing cleaning agents and filling spray bottles).

Okay, now I’d like to hear from my readers. I have a stat. counter, I know you’re out there. Do “green” practices weigh into your decisions about lodging when going on vacation? Do you think there is more I should be doing? And what do you do at home?

Change of Season, Season of Change

Sunday, August 31st, 2008

It’s hard to believe it’s Labor Day already. Another summer, gone. Not that I expect business to slow down much, but the pace of life usually does after this weekend.

This summer has both flown and dragged by. The inn, and I, are going through some transitions. My husband and partner, Adam, and I are getting divorced. He will be moving out some time in October. That means I will need to find help to do some of the things Adam has done here over the years and to that end I have hired and am training an assistant innkeeper. She will take over the two breakfast shifts per week that Adam has been doing and cover check ins some afternoons so I can get out and do the shopping, another of Adam’s jobs, and take care of any personal appointments. So that’s one piece of the puzzle. There are many others I’m still figuring out.

Although I am sad and sometimes terrified, I do see the possibilities for positive change in all this. For one thing, I have someone to whom I can delegate certain things. Adam was a partner and would not have been a good choice to delegate some of my projects to, since he considered them my projects. Already Nancy has helped me with two small things that I have been wanting to get done but have been unable to motivate myself to do, even though I had everything I needed to do them. And over the winter I’ll have her work with me to improve organization in my kitchen and office.

Adam and I have made every effort to keep this all behind the scenes. We’re much more sad than angry about the whole thing and we want our guests to have the relaxing vacation they came here for. So far, from the comments in our guest book, we seem to have been successful. I hope arriving guests who read this don’t get weirded out by it. The plan is to continue to provide the hospitality we’ve become known for.

I’m more concerned about the guests who have been here before, some of whom come every year. It will be difficult telling them, but I suppose it’ll get easier with practice. Wish me luck.

Should Have Done it Long Ago

Saturday, August 23rd, 2008

I know it’s been a while since my last post. We’ve been insanely busy and somehow August seems to have nearly slipped by already. It’s been a good year for business but I’ll admit to being tired. Although we remain busy into the middle of October, the pace of life slows down somewhat after Labor Day and I look forward to that.

One of the difficult parts about summer is that although the ringing phone means business, it also means frustration. The majority of the phone calls in July, August and September are for dates that are already booked. In particular as each weekend approaches there are numerous phone calls from people seeking rooms for Friday and Saturday night. It’s no fun for them and no fun for us to have to tell them we’re booked. And frequently the caller wants to know if we can suggest another place. We usually can’t. As summer wears on and I get more tired, the impulse to be less than my usual polite, helpful self with the callers gets stronger. No good can come of that!

This past week I added an on-line availability calendar to my website. I had my website designer make the link into nice, big buttons that are easy to find. They very wisely put the link on both the rooms and the reservations pages. The result was almost instantaneous. The phone has almost stopped ringing. When it does ring, it’s much more often someone looking at nights we do have or it’s someone who’s already in town who wants a room for tonight. I can’t help the latter, but at least I’ve got a fair shot at helping the former. What a relief.

I think I’ll now be able to survive the next two months with my sanity intact.

And Then There Were Two

Saturday, August 2nd, 2008

I know there’s a downturn in the economy, but people are (thankfully) still coming for their beach vacations. Our bookings have been very strong.

The title refers to the number of room-nights we still have available in August. Yes, that’s right, two. One room, two nights, August 13 & 14. That’s a Wednesday & Thursday.

Anyone want ‘em?

Stone Lion Inn of Cape Cod | 130 Commercial Street Wellfleet, Massachusetts 02667 | Phone: 508-349-9565 | e-mail: info@stonelioncapecod.com